Privacy Policy

Last updated: September 2026

Zenith Eco Energy Inc. respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Canadian privacy laws.

Information We Collect

Depending on how you interact with us, we may collect information such as:

• Name
• Phone number
• Email address
• Address or postal code
• Information about your HVAC equipment or service request
• Quote, appointment, and service information
• Messages and other information you choose to provide

We aim to collect only the information reasonably necessary to respond to your request, provide HVAC services, manage appointments, and operate our business.

How We Use Your Information

We use personal information only for purposes related to our HVAC services and normal business operations, including:

• Responding to inquiries and service requests
• Preparing quotes and providing service information
• Scheduling and managing appointments
• Communicating with customers about requested services
• Providing customer support and follow-up
• Sending service-related reminders and updates
• Maintaining customer and service records
• Improving our website, services, and customer experience
• Measuring the effectiveness of our advertising
• Meeting legal, accounting, insurance, safety, or regulatory requirements

We will not use personal information for a materially different purpose without obtaining consent where required by law.

Online Forms and Advertising

When you submit information through our website, Facebook, Instagram, or another online form or advertisement, your information may be transferred to systems and service providers we use to manage customer inquiries, communications, appointments, and advertising.

Submitting a quote or service request does not automatically subscribe you to unrelated marketing communications.

Service Providers and Sharing of Information

Zenith Eco Energy Inc. does not sell or rent personal information.

Information may be shared only with service providers we use to operate our business, where reasonably necessary. These may include services related to:

• Customer relationship management (CRM)
• Communications and messaging
• Appointment scheduling
• Website hosting and maintenance
• Analytics
• Advertising
• Payment processing

These service providers may process personal information only as necessary to provide their services to us.

Some service providers may store or process information outside Canada. In those cases, information may be subject to the laws of the jurisdiction where it is processed.

Email and Text Messages

If you provide your phone number or email address in connection with a service request, quote, appointment, or inquiry, we may use that information to communicate with you about that request.

Promotional communications will only be sent where permitted by applicable law. You may ask us to stop sending promotional communications at any time.

Service-related communications may still be sent when reasonably necessary to complete or manage a service you requested.

Cookies and Analytics

Our website may use cookies and similar technologies to operate the website, understand website activity, improve performance, and measure advertising effectiveness.

Third-party analytics and advertising providers may also use cookies or similar technologies in accordance with their own privacy policies.

Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the personal information we handle.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, for legitimate business requirements, or as required or permitted by law.

When information is no longer required, we may securely delete, destroy, or anonymize it.

Access, Correction, and Privacy Requests

Subject to applicable law, you may contact us to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Ask how your information has been used or disclosed
• Withdraw consent where applicable
• Request deletion of information where applicable
• Raise a privacy concern or complaint

Some information may need to be retained where required or permitted by law or for legitimate business purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, business practices, or legal requirements.

The current version will be posted on our website with the date of the latest update.

Contact Us

For privacy questions, requests, or concerns, please contact:

Zenith Eco Energy Inc.
Ottawa, Ontario, Canada
Phone: 613-800-9022
Email: info@zenitheco.ca